Return & Refund Policy

Thanks for shopping at MESG PRODUCTS. We appreciate that you like to buy the cool products we offer. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products in the MESG Shop. To make it visually easier on both of us, we’ll refer to these entities as the “MESG Shop” in this policy.

As with any shopping experience, some terms and conditions apply to transactions at the MESG Shop. We’ll be as brief as our attorney will allow. The main thing to remember is that by placing an order or making a purchase at the MESG Shop, you agree to the terms below, along with MESG Product’s Privacy Policy.

We fundamentally believe you will be thrilled with the products you purchase from the MESG Shop. That’s because we go out of our way to ensure they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

1.1 You must initiate all returns within 14 calendar days of delivery for the return to be valid.

1.2 Only items purchased directly from us can be returned to MESG Products. MESG Products purchased through other retailers must be returned per their respective returns and refunds policy.

1.3 You will be responsible for the 20% restocking fee and shipping costs associated with a returned order. The refunded amount will be the order’s total purchase amount minus the 20% restocking fee and all shipping costs associated with the order.

1.4 Refunds will be issued once the products have been received back at our facility. Suppose any products have been tampered with or are not returned in their original shipped state. In that case, additional fees may be added to the standard 20% restocking fee.

2.1 All returns must be shipped to;
MESG Products Pte. Ltd.
3 Ang Mo Kio Street 62, Link @AMK, #01-28
Singapore 569139

The way your refund is processed depends on your original payment method:

3.1 If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when they will post the credit to your account.

3.2 If you paid by direct bank transfer, you will receive an email from support@mesgshop.com requesting the necessary information to process a wire transfer directly to your bank account.

4.1 If there are problems, incorrect, or damaged items with any MESG Product’s order, please notify After Sales Support within 72 hours of receiving the items.

4.2 Failure to notify After Sales Support promptly can result in additional product and shipping costs.

5.1 Should you want to cancel your order, please let us know as soon as possible to avoid unnecessary fees, as we fulfill orders extremely fast.

5.2 If an order is canceled before it leaves the warehouse, we’ll refund the order for the total amount minus 3.5% (to cover the transaction fee).

5.3 If an order has already been shipped, the Standard Return Policy will apply.

Last updated 03 January 2023