For the purpose of this Policy, “Personal Data” shall mean data, whether true or not, about an individual which can be identified – from that data; or from that data and other information which an organisation has or is likely to have access. Personal Data will be referred to existing data in our possession or collected data.
It supplements but does not supersede nor replace any other consent that you may have previously provided to us, nor does it affect any right that we may have at law in connection with the collection, use, disclosure and / or retention of your Personal Data.
1 Personal Data Collected
1.1 We may collect your Personal Data in various situations such as account / member sign-up, newsletter subscription, site photography and participation in lucky draw / survey / event / activity, etc.
1.2 Personal Data collected by us may include name, email address, contact number, residential address, date of birth, bank account / credit card information, photographs and images, and information of the products and services you have purchased from us.
2 Use of Your Personal Data
2.2 We may collect and use your Personal Data for the following purposes:
- Provide the products and / or services you have purchased;
- Assist you with your enquiries;
- Process payments for your purchases;
- Improve customer service;
- Conduct statistical analysis and research including building analytical solutions;
- Keep you updated of our future offers / promotions and events; and
- Comply with applicable laws and regulations
3 Updating You of Our Offers / Promotions
3.1 To keep you up to date on our latest offers and promotions, we may contact you via email, text message, or phone call.
3.2 You may receive non-marketing messages like surveys, customer-service notices, and other service-related notices.
4 Disclosure of Your Personal Data
4.1 We may disclose your Personal Data to the following organisations for the purposes mentioned above:
- MESG PRODUCTS and entities in the MESG Group;
- MESG PRODUCTS and its subsidiaries;
- Financial institutions including credit card companies and their service providers;
- Business partners;
- Agents, contractors, data intermediaries or third party service providers;
- Hospitals, clinics or insurance companies in connection with claims;
- Professional advisor such as legal advisers, auditors; and
- Regulators or other government bodies as required by law.
5.2 You may adjust the settings on the browser to disable the cookies associated with the technologies. Please note that this may affect the functionality of the website(s).
5.3 We are not responsible for the Personal Data policies (including Personal Data protection and cookies), content or security of any third party websites linked to our websites.
6 Protection of Your Personal Data
6.1 We maintain appropriate security safeguards and practices to protect your Personal Data from accidental loss, misuse or destruction, in accordance with the applicable laws.
7 Accuracy of Your Personal Data
7.1 We take all reasonable measures to ensure that your Personal Data remains accurate, complete and up-to-date. Please notify us if any of your Personal Data changes.
8 Access and Correction of your Personal Data
8.1 You may request access to or make corrections to your Personal Data records, subject to some exceptions allowed by law. We may charge a fee to cover the costs of providing the requested information, and we will respond within 30 days.
8.2 Please submit your request to us at this email address: email@example.com
9 Storage and Retention of Personal Data
9.1 We will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the Personal Data is not required for any reasonable business or legal purposes, according to our data retention policies.
9.2 We may from time to time transfer your Personal Data overseas to servers owned by third party service providers, for storage purposes and to continue to provide our services to you.
9.3 Where your Personal Data is transferred in this manner, we will ensure that the recipient of the Personal Data is bound by legally enforceable obligations to provide to the Personal Data a standard of protection that is at least comparable to that under the Personal Data Protection Act 2012.
10.1 We cannot distinguish the age of persons accessing our websites. If a minor (according to applicable laws) has provided us with Personal Data without parental or guardian consent, the parent or guardian should contact us to inform us and we shall restrict any collection, use or disclosure of that personal data.
11 Contacting Us
11.1 If you have any questions about our Personal Data protection policy or practices, or wish to withdraw your consent to any use or disclosure of any Personal Data provided to us, you can write to firstname.lastname@example.org
12 Policy Updates
13 Governing Law
13.1 This Policy is governed by and shall be construed in accordance with the laws of Singapore.
Last updated 01 January 2024